Publix Pharmacy at Madison Yards

Ethan Cash 4 months ago

The pharmacist, Emily, could not take more delight in being a hindrance to people getting the medication they need. No compassion and no willingness to help. Should be fired and replaced with someone more willing to balance the managing of the pharmacy AND compassion for the people.

Madeline Duyck 5 months ago

How do I downvote a review? lol the pharmacists team here is literally the best - both leads are incredible and make us feel like family. I actively choose this grocery store above others in my area because of the pharmacists (and the meat/seafood guys are amazing too and the checkout crew is wonderful too)

gaar spam 2 months ago

The pharmacy techs or check out staff are consistently extremely rude. Guy with longer hair this morning was aggressive and dismissive. Interrupted me when I was saying my address. As soon as my credit card was approved he yelled NEXT without letting me grab my stuff and properly giving me the receipt. Something is really messed up with the culture of this pharmacy and I really dread having to go here to pick stuff up.

Angel M 7 months ago

Avoid this pharmacy unless they change the manager. This review is only about the Pharmacy Manager, Rachel Wall. I had a few basic questions since there was a misunderstanding about my prescription but she responded with an attitude and was really rude and condescending and made me feel like I was pressured to buy my prescription I can't afford by repeating "We ordered this just for you" multiple times. Even if I got the info wrong, she could have answered in a more professional polite way to help me understand. Her coworkers at the pharmacy were nice and verbally confirmed that Rachel Wall is often rude. I did see she was more polite with a white customer asking similar questions. I'm brown and her nicer coworkers are black so I'm not sure if this was her being racist. I like the rest of this Publix but will be going elsewhere for my prescriptions. (There's a cheaper version of my medication but my Dr. wrote the dosage that only an expensive version carries without realizing. I called before they placed an order for the expensive one. The pharmacist had many chances to inform me & clarify before ordering it if she was worried about losing money or a job bonus if it doesn't get dispensed.)

Hannah Perry 9 months ago

Pharmacists here are always kind and efficient! Have never had an issue here, even when filling prescriptions for my pet. Much better than big-chain pharmacies like CVS and Walgreens in the area.