Publix Pharmacy at The Plaza Midtown

Nicola 3 months ago

Everyone at this location is wonderful. I have watched them all seemingly run around like headless chickens trying to make things happen. They often address customers by name, they help with coupons or discounts, and even give suggestions for alternatives or over the counter options. They all deserve recognition or raises. You don’t get this service at other pharmacies. I can’t call and even speak with a human at another chain that shall not be named. Their policy is pretty clear on controlled substances. You have to wait to fill the medical at least 28 days after you pick it up. If it’s ready and you doing pick it up for a couple days then obviously you weren’t taking the medication. I often hear staff have to explain this to others and they don’t seem to get it. I often get prescriptions the very next day, or I’m told they’ll be ready the next day and they’re ready that very same evening. You have give the staff time to answer all the calls, fill all the prescriptions and do all the other things. This location is convenient to many but they aren’t robots and they don’t have elves working by overnight. They are busy and it’s very convenient so they have limited access to certain medications but overall it’s well stocked and when they don’t have something, they can usually order it.

Sophie B a year ago

I’m incredibly grateful to the pharmacist who helped me, even though my prescription was called in just minutes before closing. He still took the time to fill it, and that kind of dedication means so much. Thank you, thank you! It’s people like you who go above and beyond every day that make all the difference and keep customers coming back

cg interiors group 2 months ago

As busy as they are, the pharmacists and staff always have a kind word; you feel seen and taken care of.

Dinah J 11 months ago

The male pharmacist (didn’t get his name but will check when I go back and update this review) is always great. Always greets with a smile and provides top tier customer service.

Hetal Tailor 2 years ago

The male pharmacist who works in the evening lacks a lot of empathy and is genuinely a heartless person. My doctor submitted a prescription at 7:45, got to publix at 8:30 and he’s like “oh it just came in! Come back at 9PM”. I go back at 9:02 and the pharmacy is shut down and closed. Everybody left. I’m not from here and he didn’t even bother to say the pharmacy closes at 9 or have the decency to call me knowing that I was waiting for that prescription. My other prescription made me vomit each time I took it so I really needed this second prescription. Thanks to him I missed two doses of medicine. I’m really frustrated and upset by this pharmacy and the lack of empathy people here have.