Riverside Village Pharmacy

Ethel Ann a month ago

I have been looking for a good independent pharmacy since I moved to Nashville, and I couldn’t be happier that a friend finally pointed me in Riverside Village’s direction!! I immediately switched and have had great service, but this month my insurance wanted to stop covering my mood stabilizer that I have depended on for over six years that is over two thousand dollars a month. Well, since I had no forewarning my insurance was going to do this (I have sent in *multiple* prior authorizations this year for this medication), I was going to have to go without my medication until two very kind pharmacists at Riverside took the time to find a coupon card online so that I could get my meds for ZERO dollars!!! It brings tears to my eyes, especially as someone who has faced mental illness and the stigma it comes with despite doing everything my doctors have directed me to do to responsibly manage my condition. It feels like I’m getting punished by the very system meant to help me sometimes, but Riverside Village makes me feel hopeful that I can actually find good people willing to help me :)

Melissa Troutman a month ago

The only thing that has helped my wound is the compound antibiotics they made me. Absolutely wonderful. Very efficient, knowledgeable staff. The best customer service I had from anywhere in 3 years. Thank you so much.

Stacey Hartley 2 months ago

I have been using Riverside Village pharmacy for a little over a year and a half. As someone who was in the healthcare field for a long time and dealt with many pharmacies, I can say this one goes above and beyond for their customers. They are always kind, compassionate, and incredibly helpful. Additionally, they are quick to respond, help with coupons, and have always been nothing but pleasant. All these qualities are hard to come by in a pharmacy sometimes, but you get them all at Riverside. Thankful to have found this pharmacy!

Ashley Jeans 4 months ago

Do not use their delivery services! They shipped my medication via UPS who delivered it to the wrong address. When I called them to let them know that I never received my compounded medication, they refused to replace it without me paying for it again! If the pharmacy chose to ship via UPS, the pharmacy generally carries the risk until the medication is successfully delivered to you. A photo of a package on a porch does not always prove proper delivery: • It could be misdelivered. • It could have been stolen. • It could be the wrong address. • It could show a different package. That’s why carriers have claims processes. They weren’t willing to do anything to help.

Kristen F 8 months ago

Edited To Add - Their response still doesn't address the two biggest issues in my review, which was 1 - they knew the pills were broken and did nothing to ensure that I didn't get cheated out of my meds even as I ASKED them to during the refill process for over 3 months, but try to reference their quality control process which clearly isn't in place. And 2 - I asked them for resources to get a prescription for a medicine that they offer consultations for on their website for $90 because my practitioner IS GONE, and they referred me to "my practitioner" and completely ignored the request I sent in the first place. I immediately emailed a different compounding pharmacy nearby who gave me 3 options in the area that prescribe my medication AND gave me an emergency refill considering it's for a chronic condition and I've had a prescription for years. They simply don't care and that is reflected in their response. Even their response to a 1 star Google review lacks accountability, empathy, and customer service and gave me the same email I've used for both of these issues with little to no response. This place has gone extremely downhill. I’ve been filling prescriptions here for years until I realized they had been CONSISTENTLY shorting me on medication fills for months due to broken tablets. In their response to me about the shortage, they said “well the small tablets can break easily”…well, yes I know that and it seems you know that which makes me wonder why you didn’t have a system in place to make sure you weren’t counting half tablets instead of whole ones. This happened 3 months in a row despite me adding to the notes to make sure they checked for broken pills. Spoiler alert- they didn’t. Beyond that, I attempted to get an LDN refill without paying hundreds of dollars for a appt at the clinic next door (when my provider left) because I’ve been on it for years and filled it with them until the whole tablet shortage thing. (Which again, they had cheated me out of my prescribed medication for months.) Their response was I needed to schedule an appointment, despite my request for options/resources since my provider was no longer there. The customer service is just horrendous now and if you are getting small pills from here, I’d be sure to count how many whole pills vs broken pills you are getting because apparently they don’t really pay attention.