UTSW Pharmacy

Lourae C 6 months ago

I called this pharmacy at 6:20 am on Sunday December 21, 2025, and spoke to a pharmacist. The pharmacist told me they had a liquid medication that I could have my doctor call in that was the same medicine that I cannot take in the pill form due to a structure in my esophagus. This medication is not an antiviral medication as the pharmacist led me to believe. I need a liquid form of Valacyclovir 1 GM TAB. The pharmacist stated the sucralfate 1GM over 10 ML is the same medication as Valacyclovir and that is not true. Mind you it is Sunday morning at 6:20 am and I was on the phone with the pharmacist for 30 minutes. I waisted my time and bothered my doctor after hours to find out this is not the same medication. I called back at 8:48 am and I spoke to a different pharmacist and she stated I cannot get the Valacyclovir compounded into a liquid form at this pharmacy. The new pharmacist was very rude and did not care that I waisted my time and bothered my doctor on a Sunday morning. I still cannot find a pharmacy to fill this prescription on Sunday. The pharmacist did not care about me and did not care the 1st pharmacist was dishonest with me. I would never recommended this pharmacy to anyone. The pharmacist was not honest, rude and very unprofessional in my honest opinion.

Wanda Wood 10 months ago

Open 24- hours. Great customer service. Will order your medicine right away if it's not available. I picked it up the next day. Last week, she went to the pickup room to get it so they could check it in while I waited.

ICE SENTINEL a month ago

When other pharmacies have a specialty medicine out of stock and had to be ordered through the mail. They made it possible for me to have it on time. I avoid Walmart, cvs and Walgreens for that reason. I'm happy with getting it here and have not had a bad experience. Highly recommend it for specialty medicines even regular prescriptions if you had to order through it the MyChart app.

Shanita Sanders 3 weeks ago

Chris Swan 2 years ago