Ochsner Pharmacy & Wellness - New Orleans

melissa kepics 7 months ago

For a pharmacy to advertise they are open 24hours, they sure refuse to answer the phone. And judging by all of the other comments going back months, nobody has taken this seriously and corrected the situation. I called for 15 min. Either fully staff a 24 hour pharmacy or put it back to regular hours. Management needs to step in.

Fowler Lauren 5 months ago

I’ve called this pharmacy probably 7 times in the past 2 months and I’ve never had anyone pickup the phone. One time I waited to see how long it take for someone to pick up and I eventually hung up after 35 minutes. I also made the mistake of going in person to the pharmacy, there were probably 10 people in front of me, I stood there 15 min before leaving, not one person moved ahead in line. I’m not sure anyone actually works back there. Save yourself the trouble and go literally anywhere else.

Aine branch 3 months ago

I needed to call ahead to inform them when I was picking up my RX. Got through on Saturday and was told to call back today, Sunday. I have been trying for the last 4 hours for anyone to pick up the phone. No one is picking up. Now I have to bus it up there to inform them I will be picking up my meds and to make sure it was available. This is unexceptionable. The higher ups need to look into this. ASAP as many of us have complained.

Shana Robinson 3 months ago

When I’m there it’s fine but getting a hold of them on the phone is impossible. I’ve called for 20 mins straight and no one has answered. Very unprofessional.

Nam Tran 11 months ago

It is a cheating pharmacy. I ordered and paid for 60 pills of colchicine on July 1. But pharmacist Bridgette Lai gave me only 30 pills. The reason I know it is 30 pills because after taking the drug for 2 weeks, I only had 3 pills left — taking 2 pills a day. I went to the pharmacy to complain the shortage of the medicine, one pharmacist gave me some more, but it was only for 10 more days. That made up the total of 50 pills. In other words, they still own me 10 pills for five days. Today, I go the pharmacy to complain about the shortage again, but pharmacist Bridgette Lai refuses to give me the remaining medicine. Instead, I have to buy the 10 shortage pills. What a cheating it is!!!