Medical Tower Pharmacy

Lia Yukna 5 months ago

Beyond negative experience with the owner. I’ve used this pharmacy for over a year with no issues, but without any prior notice I was suddenly told they could no longer fill my prescription through my insurance and that my only options were to pay out of pocket or wait several days for another pharmacy. When I spoke with the owner, he claimed a letter had been sent notifying me of this change, but I never received anything. He also contradicted himself by saying he didn’t know there was an issue until I walked in. This made the situation feel dishonest. He took no accountability for the lack of communication or for leaving me without medication, instead repeatedly questioning who would “pay for the medication,” as if his business and insurance issues were my responsibility as well as acting like I don’t already pay for insurance. Extremely unprofessional and unacceptable patient care.

Jamie Gallegos 8 months ago

the best pharmacy ever ❤️❤️ even though I no longer live in Rittenhouse I don't want to give them up because they are so consistently kind, fast, and attentive. the shop itself makes you feel like its from a different time in that you see the same folks working and they treat you like a human being. when I was in between jobs and my health insurance lapsed, they called me before filling my medication because of how expensive it would be and suggested that I might be able to get it for cheaper if I could use coupons at a larger big name pharmacy. the situation sucked but that told me they cared more about what would be best for me rather than simply trying to get my business.

Grace Boyle 5 months ago

The best pharmacy I've ever used and the perfect example of why local neighborhood businesses are so important and vital to community. So sad they aren't accepting my insurance anymore but would recommend anyone whose insurance is accepted use them. Have never once had a bad experience.

Connie Cone a month ago

Fast, go out of their way to help you. Friendly. The best pharmacy I’ve ever dealt with.

Emilio DiCicco 5 months ago

Interesting to see someone leave a bad review Medical Tower is a family owned small local Pharmacy that service so many in the community they have always provided top notch service going above and beyond to personally answer any questions I have had regarding certain medications. With all the big conglomerates closing locations throughout the city Medical Tower still stands strong. To the person who wrote the bad review due to the fact Medical Tower could not accept their insurance your gripe is with the Insurance industry and their predatory billing tactics at what point would you think it benefits a small local pharmacy deny you service! Next time you should think before you right such an asinine review!