Tom Thumb Pharmacy

Aynun Omaus 3 months ago

For sure the most congenial pharmacy around. They actually answer the phone and provide adequate questions, and do what they can to help. I hate that they don’t have a same-day delivery deal with a partner like Shipt — sometimes when I am not feeling well, I just can’t get over there or o have just forgotten to pick up scripts altogether for days! It this is a much better choice than a CVS or Walgreens. My only complaint is that I have tried on the past several times to have prescriptions shipped by mail…and they never make it out of the store. I’ll update my card info in the app, pay and will go through. But when I ask the staff they’ll say they my cards on files are expired. It’s very perplexing. It’s a problem with the app, but it’s frustrating. To make the convenience complete, I’d really like to get most of prescriptions shipped.

Catherine 6 months ago

To the pharmacist on staff today who decided to argue with me about veterinarians automatically having NPI numbers upon graduation, and the inability to fill medications without it: "No, veterinarians (DVMs) do not have National Provider Identifier (NPI) numbers because NPIs are for human healthcare providers billing Medicare/Medicaid, which vets don't serve. Pharmacies sometimes ask for the vet's DEA number as a workaround, but this is technically only for controlled substances, and the vet's license number is the proper identifier for non-controlled meds." Please make sure the pharmacists on staff are properly educated on WHAT they are telling people before they do so, as the medication to be filled was a non-controlled substance and there's no reason as to why it couldn't be filled with the DVM information provided.

Geoffrey Ricketts 3 months ago

You cannot erase me. Your pharmacist refused treatment yesterday when I showed up at my appointed time. I was given the appointment by the corporate pharmacy. I was abused by the pharmacist and told to leave, and then he called me abusive. This pharmacist does not deserve his license. He cares nothing about the customers.

J Brice 9 months ago

Best pharmacy that I've used in Texas. They've sourced difficult to get medications, helped work with insurance shortly before closing, and have always been nothing but professional and courteous. Love that they have a drive through. I started taking one new RX and while I usually say I don't need counsel, they pharmacist provided more information about the RX than my doctor had, including information that was important for me to know about what food and supplement items would affect its absorption. He even called me shortly after I left to let me know another piece of information! Very thankful for this pharmacy and its employees. EDIT to Add: the above is all true, but some things I would find helpful that apply to Tom Thumb pharmacies overall: -- an option to autofill medication rather than having to call and ask every month -- they send automatic voicemails saying that an RX is ready for pick up, but they don't say which medication or medications. As someone with lots of RXs, knowing which are ready would be great. Seems like something the AI who calls could do!

Tiffany Morales a year ago

Just purchased “dozen” roses and found two stems with no roses on them as I was placing them in a vase. Yes, you might say, well I could have counted them but when they are bundled and beautiful, who stops to count. I called customer service and was left on hold for over 15 minutes. Floral never picked up to resolve and the lady that initially answered the phone was not helpful at all. Might not continue shopping here after this experience.