Walgreens Pharmacy

Next Level Intactivism a year ago

Wow they do NOT track prescriptions if send from another pharmacy. They don't have any way of knowing if ur medication is there. Then they will act like I don't have a valid complaint when I have been missing my medications for a week! I thought it was an insurance problem found out its been there this whole time! Then when I called they said it's over there when I already went there and was denied. I went over there and they said they didn't have it. But they have it!!! Turned away 2 times. The manager said they have NO system to track medications at ALL besides a dumb email that no one will read. Without my meds I could die. They don't care. They were upset I was upset. NO ability to recognize the stress THEY failed flawed system CAUSES!!! Never in my life EVER again will I use this company. 5 times this has happened in 4 DIFFERENT stores because my work makes me travel. My advice is DONT EVER use Walgreens for medications if you can avoid it. If they are THIS incompetent over an inter office shipment who knows what other areas they are lacking. BTW the manager THINKS this system is sufficient and even had the nerve to tell me this never happens. 5 separate times from 4 different Walgreens PROVES she bold face LIED She has not ONE apology Imagine if it was HER! If ur going to be in medicine at least care a LITTLE bit lady.

Joseph Robson 4 years ago

Spent 45 minutes on hold with the pharmacy and then got hung up on. Went in to speak to someone and was told they didn’t know if they had received the prescription that was called in 6 hours earlier and had no way of checking. No suggestions to help, the attitude was that it was just too bad. My 6 yr old daughter needs the prescription today, so hoping they will call me with more info as I requested. I will update the review if things get worked out satisfactorily. Use another pharmacy if you can!!

Logan Dick 3 years ago

I scheduled a flu shot and arrived 15 minutes prior to my appointment. They had only one window open, people there for vaccinations and prescriptions were all in one line. At 10 minutes past my appointment I was fourth in line and had barely moved. Why schedule appointments you can't keep? I do not have time to stand there for 45 minutes or however long it would have taken. Just taking my chances with the flu instead.

Amber Watters 6 years ago

Son went in to fill a prescription 10 mins prior to closing and they said they couldn’t fill it because they closed in 10mins. My son attends U of A and is far from home and extremely sick with a fever , upper respiratory infection and asthma issues Walgreens has no compassion to even fill a prescription for a young man this sick. Managers response was “if they said they can’t fill it they can’t fill it I guess”. Is this policy at all Walgreens pharmacy? If you close at 9 You should fill prescriptions till 9! However another option would have been to say “we have another store that’s 24hrs and I’ll send your script there to be filled” that would have been customer service! But they took his script and said come back tomorrow. I’ll reach out to corporate. Thanks for nothing Tom

Sarah Stutsman 6 months ago

Pharmacy staff was kind and compassionate