Safeway Pharmacy

Sarah Aiken 5 months ago

I’m going to list some things wrong. This is not all of the things wrong with this place. Long lines. Really long lines. Won’t call you back. Won’t call new pharmacy back. Won’t automatically fill prescriptions. Even when they ask if that’s what you want. Will not tell you your prescription is expiring until it’s expired. And they can’t refill it. Doesn’t give accurate lead times for medications. Once waited for two weeks and gave up. Gave my husband the wrong dosage for his meds. Stay away from this place. I know pharmacy’s are limited in the area. But I know there are better options.

Cindy B. 8 months ago

Zero stars. I don’t blame the front-line staff — they’re doing their best under impossible conditions and remain polite despite the chaos. But corporate leadership should be ashamed of the chronic understaffing and lack of compassion. This pharmacy is critically short-handed. The line often stretches halfway across the store, and it can take twenty minutes or much more to be helped. When a problem is this bad for this long, customers should at least have a place to sit and a way to keep some distance from those who are sick. Instead of supporting health, Safeway’s actions are actively working against it. I challenge the CEO or a VP to spend two weeks behind this pharmacy counter — and then stand in line as a customer while carrying 50 pounds on one side of their body the entire time (to have a sense of not being in top physical condition). Maybe then they’d feel some responsibility toward the people they serve. Oh, and swap salaries while you’re at it. Please don’t respond with another scripted apology or link to your website. I’m not impressed with the responses I’ve seen made to other commenters. Tell all of us how you are going to fix this and when. Right here, for the whole community to hear. No, “it’s a tough time to hire” is not an acceptable excuse; other pharmacies are managing far better. You already know this is a serious, ongoing issue — you’re just choosing not to fix it.

K S 3 months ago

Corporate needs to hire more people. It’s looking like corporate execs want profit over employee wellness and customer satisfaction. There’s one pharmacy in the neighborhood and no one has time to answer the phone. The people are great given their leadership is lacking.

Morgan Robles 7 months ago

Changed my pharmacy from Walgreens to here about 9 months ago and no regrets so far. Good service, friendly and knowledgable pharmacists and techs. The wait can take a bit.

W H 8 months ago

Kelsey the pharmacist was incredibly rude, talked over me, and had zero empathy. Take your RX and pharmacy needs elsewhere.